Privacy Policy
Last Updated: 15 January 2025
jenthuravaiq operates as an educational provider focused on budget presentation skills training throughout Australia. We're committed to protecting your personal information and being transparent about how we collect and use data.
This policy explains our practices around personal information under the Australian Privacy Principles established by the Privacy Act 1988. We've structured this document to help you understand exactly what happens with your data when you interact with our services.
Information We Collect
The type of information we gather depends on how you interact with jenthuravaiq. Some data comes directly from you, while other information is collected automatically through your use of our website and services.
Personal Information You Provide
When you register for courses, contact us, or use our services, you might provide:
Automatically Collected Information
Our systems collect technical data when you visit jenthuravaiq.com. This includes your IP address, browser type, device information, pages visited, and how you navigate our site. We use standard analytics tools to understand how people use our platform and where we can improve the experience.
How We Use Your Information
We're deliberate about why we collect data. Everything we gather serves a specific purpose related to delivering quality education and managing our business operations.
| Purpose | Information Used |
|---|---|
| Course registration and delivery | Name, contact details, payment information, educational background |
| Communication about courses | Email address, phone number, communication preferences |
| Processing payments | Billing information, transaction history |
| Improving our services | Usage data, feedback, survey responses |
| Marketing with your consent | Contact details, course interests, engagement history |
| Legal compliance | All relevant data as required by Australian law |
We don't use your personal information for purposes you wouldn't reasonably expect. If we plan to use your data in a new way, we'll let you know and get your consent when required by law.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard encryption for data transmission and storage, along with access controls that limit who can view or handle your personal information.
Security Measures in Place
We maintain physical, electronic, and procedural safeguards including encrypted data transmission, regular security assessments, restricted access to personal information, secure payment processing systems, and regular staff training on data protection practices.
Despite our efforts, no system is completely secure. If we become aware of a data breach that affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Sharing Your Information
We don't sell your personal information to anyone. But running an education business means working with service providers who help us deliver courses and manage operations.
Service Providers We Work With
These providers only receive information necessary for their specific services and are contractually bound to protect your data. We verify that partners maintain appropriate security standards before sharing any information.
Legal Requirements
Sometimes we're required to disclose information to government agencies, law enforcement, or in response to legal proceedings. This happens only when we have a legal obligation or to protect our rights and the safety of our students and staff.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Making a Request
Email us at contact@jenthuravaiq.com with your request. We'll respond within 30 days and verify your identity before proceeding. There's no charge for most requests, though we may charge a reasonable fee for complex or repeated requests.
Data Retention
We keep your information only as long as needed for the purposes we collected it. Different types of data have different retention periods based on legal requirements and business needs.
Student records including course completion certificates are retained for seven years after your last interaction with us, as required by Australian education regulations. Financial records are kept for seven years to comply with taxation laws. Marketing data is deleted within two years if you don't engage with our communications.
When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.
Cookies and Tracking
Our website uses cookies and similar technologies to function properly and improve your experience. Some are essential for the site to work, while others help us understand how visitors use our platform.
Types of Cookies We Use
Essential cookies keep you logged in and remember your course progress. These are necessary for the site to function and can't be disabled.
Analytics cookies help us understand which pages are popular, how long people spend on the site, and where visitors come from. We use this to improve our content and user experience.
Marketing cookies are used only with your consent and help us show relevant information about courses that might interest you.
You can control cookie settings through your browser, though disabling certain cookies may affect how our site works for you.
Third-Party Links
Our website occasionally links to external sites for additional resources or partner services. Once you leave jenthuravaiq.com, this privacy policy no longer applies. We encourage you to read the privacy policies of any site you visit.
We're not responsible for the privacy practices of external websites, even if you accessed them through links on our site.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a registered student, or post a prominent notice on our website.
The date at the top of this policy shows when it was last updated. We recommend checking back occasionally to stay informed about how we protect your information.
Children's Privacy
Our courses are designed for adults and professionals. We don't knowingly collect information from individuals under 18 without parental consent. If you believe we've collected information from a minor inappropriately, contact us immediately and we'll delete it.
International Data Transfers
Your information is primarily stored and processed in Australia. If we need to transfer data overseas, we ensure adequate protections are in place through contractual arrangements that meet Australian privacy standards.
Some service providers we work with may process data in other countries, but only under strict data protection agreements.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: contact@jenthuravaiq.com
Phone: +61 7 5570 3344
Mail: Norwest Business Park, 102/10 Century Circuit, Norwest NSW 2153, Australia
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you're not satisfied with how we've addressed your privacy concerns.